The Opportunity

Reporting to the Franchise Consultant, this role plays a critical part in supporting franchisees on the ground.

You’ll spend most of your time in bakeries, working side-by-side with franchisees and their teams to:

• lift operational standards
• improve presentation, merchandising and execution
• coach capability
• Identify areas to improve sales, efficiency and profitability

This is not a desk-based or purely advisory role. It’s about rolling up your sleeves, building trust, and working with people to make things happen.

This is a full-time, permanent position with regular travel across Southern NSW/Riverina/ACT

What You’ll Be Doing

• Spending time in bakeries providing hands-on operational support and coaching Franchisees and Team Members
• Helping franchisees and teams improve standards, customer experience, execution and instore activations
• Supporting merchandising, product quality and store presentation
• Coaching leaders and team members on performance, planning and follow-through
• Supporting production, waste, labour and efficiency improvements
• Reinforcing group standards, audits and compliance in a practical and supportive way
• Building strong, trusted relationships with franchisees and their teams
• Following up actions to ensure improvements stick
• Conducting in bakery visitation platform

Let’s hear about you!

This role suits someone who is early in their operations or leadership career and ready for their next step into a multi-site, field-based role.

You’re likely to have experience as a:

• Snr Store Manager, High volume Assistant Manager or Department Manager
• Production Manager or Senior Team Leader
• Multi-site or single-site leader looking to expand your impact

You don’t need to know everything — but you must have strong foundations and a genuine desire to learn, grow and be developed.

What We’re Looking For

• Experience in retail, hospitality, food or franchise environments
• A hands-on mindset — you’re comfortable getting involved, not just directing
• Strong communication and listening skills
• Confidence coaching, training and influencing different personalities
• Solid understanding of store standards, presentation and “what good looks like”
• Exposure to basic commercial drivers (labour, waste, sales, productivity)
• Ability to manage your time, plan your week and work independently on the road
• A growth mindset — curious, coachable and eager to develop your career

Multi-site experience is helpful but not essential — it can be taught.

Why Bakers Delight?

You’ll love being part of the Bakers Delight family!  As well as the opportunity to work for a leading and successful international food retailer and well-respected franchisor with bakeries in over 500 locations across Australia, Canada and the USA, Bakers Delight offers a professional, fun and friendly working environment in newly renovated offices. 

You’ll also have access to a range of benefits and programs that aim to support, reward and inspire:

• Hybrid work policy
• Reward and bonus structure
• Professional development opportunities
• Health and wellness activities
• Company-funded Parental Leave policy
• Novated Lease options

You’ll be provided with all the tools needed to connect and collaborate with your portfolio franchisees to ensure yours, theirs and our success!

If you have what it “bakes”, and are “bready” for your next challenge, apply today!

Please, no recruitment agencies at this stage.