When you join the Bakers Delight corporate team, you get a lot more than just a great career and work environment.
With plenty of perks like a free daily lunch, a hybrid work environment, novated leasing options and a corporate bonus program, there’s a lot to be delighted about when you are part of our team.
If this sounds like the perfect ‘roll’ for you, just click on one of the links below to start your journey with us.
At Bakers Delight our vision is to be the most loved bakery in every community. We've built our business through commitment to the quality of our product, the development of our people and by providing a delightful experience to all of our customers.
Job Description
The Opportunity
Based in our Camberwell Support Office and reporting to the Head of Product - Customer Systems, this role is all about maximising the value delivered through our customer-focused digital platforms and experiences.
As our Product Owner - Digital, you'll be the critical link between business and technology, partnering with teams across Marketing, Operations, Technology and other key functions to help shape the direction, priorities and delivery outcomes. You'll own and maintain the product roadmap and backlog for platforms including Customer Data Platforms (CDP), Customer Engagement Platforms (CEP), E-Commerce, Loyalty Platforms, Mobile Apps and other customer-facing systems.
If you're passionate about digital innovation, customer experience, and delivering meaningful business outcomes, this could be your next great move.
In this high-performing and supportive team, you'll:
Own and refine the product backlog across our customer and digital platforms.
Translate strategic objectives and product roadmaps into clear epics, features, user stories and acceptance criteria in Azure DevOps.
Partner closely with Marketing, Operations, Technology and other stakeholders to understand customer needs, align on priorities, sequencing and solution outcomes.
Facilitate workshops, gather requirements and map current and future-state business processes.
Balance configuration and customisation decisions to maintain platform integrity and scalability.
Drive the delivery of enhancements and continuous improvement initiatives across our customer and digital platforms.
Support platform upgrades, vendor releases and lifecycle planning activities.
Deliver measurable outcomes against acceptance criteria, improved system performance, reliability, compliance and customer satisfaction.
Communicate release updates and ensure stakeholder readiness.
Desired Skills and Experience
Let's hear about you!
You're a collaborative and commercially minded Product Owner who thrives on solving business problems and delivering customer value through technology.
You'll bring:
5+ years' experience as a Product Owner, Digital Product Owner, Business Analyst or similar role.
Must have strong experience working with at least 1 of the following platforms: Klaviyo, Talon One, Shopify.
Experience managing product backlogs and working within Agile or Hybrid delivery environments.
Demonstrated ability to translate business requirements into features, user stories and acceptance criteria.
Experience facilitating workshops, gathering requirements and documenting business processes.
Strong stakeholder engagement skills with the ability to build trusted relationships across all levels of the business.
An understanding of systems integration, data management and digital customer journeys.
Strong analytical, problem-solving and prioritisation skills.
Product Owner certifications (PSPO, CSPO or similar) and tertiary qualifications in Business, IT or a related discipline are desirable.
Why Bakers Delight?
You'll "loaf" being part of the Bakers Delight family!! As well as the opportunity to work for a leading and successful international food retailer and well-respected franchisor with bakeries in over 600 locations across Australia, Canada and the USA, Bakers Delight offers a professional, fun and friendly working environment in newly renovated offices.
You'll also have access to a range of benefits and programs that aim to support, reward and inspire:
Excellent working conditions and workplace flexibility, including hybrid work, work from anywhere and purchased additional annual leave policies.
A remuneration program which includes participation in our bonus program.
Corporate casual dress environment and free lunch in the office every day!
Professional development opportunities.
Health and wellness activities.
Novated Lease options.
Working in an organisation with a strong focus on corporate social responsibility and doing the right thing, supported through our Volunteer Leave and Giving policies.
If you've got what it bakes and want to help shape the future of our digital customer experience, we'd love to hear from you - apply today!
